UCN appoints Edward McGarr as vice president of business development
UCN Inc innovator of on-demand contact center software for intelligent contact routing and agent improvement, has appointed Edward McGarr as vice president of business development.
McGarr will be responsible for building and maintaining UCN's partner alliances and channel program initiatives. He will report to Frank Maylett, UCN executive vice president of sales.
McGarr, 52, comes to UCN with 25 years experience in software development, business development, sales, marketing and services. Prior to UCN, McGarr worked at Senforce Technologies Inc an endpoint security software provider.
McGarr also held key executive positions in sales, marketing, and business development for StarBridge Systems Inc, Sorenson Media, and Novell Inc At Novell, McGarr served as VP of product marketing and VP of business development for the services organization.
"I'm excited to join UCN because it is positioned exactly where the market is heading," commented McGarr. "With the swelling adoption of SaaS-based solutions in contact centers and a technical solution second to none, UCN is clearly poised for rapid growth and success. I look forward to helping our business development team drive that growth."
Frank Maylett, UCN executive vice president of sales, commented, "We are pleased to have Ed join our team to forge lasting relationships with our strategic channel partners and resellers. We anticipate his strong leadership and proven track record will be instrumental in creating major wins under UCN's new business initiatives."
About UCN
UCN Inc. (NASDAQ: UCNN) is an innovator of software as a service (SaaS) applications for multi-site contact centers and distributed workforces. The UCN inContact(R) platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention.
UCN's patented software includes an enterprise-grade ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop.
The inContact all-in-one on-demand platform delivers rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy.
To learn more about UCN, visit http://www.ucn.net.
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SOURCE UCN Inc.
